---
metadata:
- name: generator
content: Diplodoc Platform v5.52.0
alternate:
- https://ads.yandex.com/helpcenter/en/support/contact.md
- https://ads.yandex.com/helpcenter/ru/support/contact.md
- https://ads.yandex.com/helpcenter/zh/support/contact.md
- href: en/support/contact.md
type: text/markdown
title: Markdown version
- href: llms.txt
type: text/markdown
title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://ads.yandex.com/helpcenter/en/llms.txt
# Contact support
We work 24/7 and are always ready to help.
To send a message to the support team, select a topic.
## New partners {#new-partners}
{% cut "Registration" %}
Complete the [application form](https://partner.yandex.com/form/?lang=en) to join the Yandex Advertising Network, please enter your contact information, banking details, and specify your mobile app. To learn more about completing this form, see [Registering with the Yandex Advertising Network](https://ads.yandex.com/helpcenter/en/monetization/account/joining.md#application).
Your application to join the Yandex Advertising Network will be reviewed within 2 days. During this time, Yandex moderators will [check your app](https://ads.yandex.com/helpcenter/en/payments/app-moderation.md) for compliance with the Rules of participation. Once moderation is complete, you'll see a message about its results in the **Notifications** tab.
If you didn't find the answer to your question, [send us a message in the chat](https://yandex.com/chat?context=%7B%22entrypoint%22%3A%22%7B%5C%22entrypoint%5C%22%3A%5C%22help%5C%22%2C%5C%22a_pagename%5C%22%3A%5C%22partner-en%5C%22%7D%22%7D#/user/00155607-f40f-9af8-7910-84a29fd95914). Describe the issue in detail and attach screenshots so that we can help you faster.
{% endcut %}
{% cut "App moderation" %}
Moderation is the process of checking a resource for compliance with the [Rules of participation in the Yandex Advertising Network](https://yandex.ru/legal/partner/?lang=en). Moderation takes less than one day for sites and up to two days for mobile apps. Once moderation is complete, you'll see a message about its results in the **Notifications** tab.
To learn more about the moderation steps and timeframes, see [App moderation](https://ads.yandex.com/helpcenter/en/payments/app-moderation.md).
If you didn't find the answer to your question, [send us a message in the chat](https://yandex.com/chat?context=%7B%22entrypoint%22%3A%22%7B%5C%22entrypoint%5C%22%3A%5C%22help%5C%22%2C%5C%22a_pagename%5C%22%3A%5C%22partner-en%5C%22%7D%22%7D#/user/00155607-f40f-9af8-7910-84a29fd95914). Describe the issue in detail and attach screenshots so that we can help you faster.
{% endcut %}
{% cut "Verifying an app" %}
To verify access to the app, the Yandex Advertising Network uses the developer's email or site specified in the app store. To learn more about verification methods, see [Help for Ads in mobile apps](https://ads.yandex.com/helpcenter/en/monetization/app/add#verify-app).
If the email or site is listed in the store, but are missing in the Yandex Advertising Network interface, fill out the form below to verify access to the app.
{% endcut %}
## Ad serving {#show-ads}
{% cut "Ad placement" %}
1. [Add an app](https://ads.yandex.com/helpcenter/en/monetization/app/add.md) and wait for it to undergo moderation.
1. [Create ad units](https://ads.yandex.com/helpcenter/en/monetization/formats.yaml).
1. [Integrate the ad units](https://ads.yandex.com/helpcenter/en/dev/android.md) into your app code.
If you didn't find the answer to your question, [send us a message in the chat](https://yandex.com/chat?context=%7B%22entrypoint%22%3A%22%7B%5C%22entrypoint%5C%22%3A%5C%22help%5C%22%2C%5C%22a_pagename%5C%22%3A%5C%22partner-en%5C%22%7D%22%7D#/user/00155607-f40f-9af8-7910-84a29fd95914). Describe the issue in detail and attach screenshots so that we can help you faster.
{% endcut %}
{% cut "Setting up ad units" %}
To learn about different ad unit types and how to set them up, see [Create an ad unit](https://ads.yandex.com/helpcenter/en/monetization/formats.yaml).
If you didn't find the answer to your question, [send us a message in the chat](https://yandex.com/chat?context=%7B%22entrypoint%22%3A%22%7B%5C%22entrypoint%5C%22%3A%5C%22help%5C%22%2C%5C%22a_pagename%5C%22%3A%5C%22partner-en%5C%22%7D%22%7D#/user/00155607-f40f-9af8-7910-84a29fd95914). Describe the issue in detail and attach screenshots so that we can help you faster.
{% endcut %}
{% cut "App blocked due to invalid clicks and impressions" %}
An app may be blocked if it uses fraudulent methods to generate clicks and impressions. It will be rejected with a message saying “The site or app doesn't meet the Rules of Participation in Yandex Advertising Network for other reasons”.
{% endcut %}
{% cut "Rule violations" %}
If an app violates the [Rules of the Yandex Advertising Network](https://ads.yandex.com/helpcenter/en/payments/yan-rules/rules.md), submit this form.
{% endcut %}
## SDK integration {#sdk-integration}
{% cut "Integration Yandex Mobile Ads SDK" %}
For step-by-step integration instructions, see [Yandex Mobile Ads SDK](https://ads.yandex.com/helpcenter/en/dev/platforms.md).
If you haven't found the answer to your question, describe the issue in detail using the feedback form and attach screenshots so that we can help you faster.
{% endcut %}
## Revenue and statistics {#payments-and-statistics}
{% cut "Documents and payments" %}
You will receive payments from the Yandex Advertising Network each month provided your earnings reach the minimum threshold. The threshold depends on your [country of residence and type of partnership](https://ads.yandex.com/helpcenter/en/payments/payments.md#profit).
If you haven't found the answer to your question, describe the issue in detail using the feedback form and attach screenshots so that we can help you faster.
{% endcut %}
{% cut "Statistics and monitoring" %}
The Yandex Advertising Network provides instruments for analyzing and monitoring statistics. These include reports, widgets, Telegram notifications, and newsletters. For more information, see [Statistics and dashboard](https://ads.yandex.com/helpcenter/en/monetization/statistics/index.md).
If you didn't find the answer to your question, [send us a message in the chat](https://yandex.com/chat?context=%7B%22entrypoint%22%3A%22%7B%5C%22entrypoint%5C%22%3A%5C%22help%5C%22%2C%5C%22a_pagename%5C%22%3A%5C%22partner-en%5C%22%7D%22%7D#/user/00155607-f40f-9af8-7910-84a29fd95914). Describe the issue in detail and attach screenshots so that we can help you faster.
{% endcut %}
## Integrating the Yandex Advertising Network with a mediation platform {#connecting-to-mediation}
{% cut "Integration via In-App Bidding" %}
If you want to integrate the Yandex Advertising Network with a mediation platform using In-App Bidding, fill out the form below. We'll review your request and get back to you.
{% endcut %}
## Other {#other}
{% cut "Ad performance" %}
Your ad performance and your revenue both depend on many factors. You can find a list of our recommendations for increasing ad efficiency [here](https://yandex.com/support2/partner/en/efficiency).
If you haven't found the answer to your question, describe the issue in detail using the feedback form and attach screenshots so that we can help you faster.
{% endcut %}
If your question doesn't require a detailed review, you can also:
Write to WhatsApp
Go to WhatsApp
Write to Telegram
Go to Telegram